Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by olx23 (the "Platform," "Company," "we," "us," or "our") through the olx23 website (https://olx23.cam), mobile applications, APIs, and any related services. This policy covers data collected from residents of Indonesia who register for an account, visit the olx23 website, or interact with our services. By using olx23, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

olx23 acts as the data controller for all personal information processed through our platform. We are responsible for determining the purposes and means of processing your personal data in accordance with applicable data protection laws. If you do not agree with any aspect of this Privacy Policy, you must not use the olx23 platform.

2. Information We Collect

olx23 collects various categories of personal information to provide, maintain, and improve our services. The types of information we collect include:

2.1 Account Registration Information

When you create an account on olx23, we collect the following information:

• Personal Identifiers: Full legal name (as it appears on your government-issued ID), date of birth, gender, nationality, and place of birth
• Contact Information: Email address, mobile phone number, and residential address (including street address, city, province, postal code)
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery
• Preferred Language and Currency: Language preference (Indonesian or English) and currency selection (IDR)

2.2 Identity Verification (KYC) Information

To comply with regulatory requirements and prevent fraud, we collect identity verification documents:

• Government-Issued ID: Copy of Indonesian national identity card (KTP), passport, or driver's license
• Proof of Address: Recent utility bill, bank statement, or government correspondence showing your residential address
• Biometric Data: Selfie photograph or video for facial verification and comparison against ID documents
• Age Verification: Documents confirming you are 21 years of age or older

2.3 Financial and Transaction Information

When you deposit or withdraw funds, we collect:

• Payment Method Details: Bank account number, bank name, account holder name, e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja), and payment card information (if applicable)
• Transaction History: Dates, amounts, payment methods, transaction IDs, and status of all deposits, withdrawals, bets, and bonuses
• Financial Verification: Source of funds documentation for large transactions, as required by anti-money laundering (AML) regulations

2.4 Gaming Activity and Behavior Data

olx23 automatically collects information about your use of the platform:

• Betting History: All bets placed, bet amounts, odds, outcomes, winnings, losses, and game types (sports betting, live casino, slots, togel, sabung ayam)
• Game Preferences: Favorite games, frequently played titles, preferred bet sizes, and gaming patterns
• Session Data: Login times, logout times, session duration, pages visited, features used, and navigation paths
• Responsible Gaming Data: Deposit limits, self-exclusion requests, session timers, and interactions with responsible gaming tools

2.5 Device and Technical Information

We automatically collect technical data when you access olx23:

• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers (UDID, IMEI)
• IP Address and Location: Internet Protocol (IP) address, approximate geographic location derived from IP address, and timezone
• Connection Data: Internet service provider (ISP), connection speed, network type (Wi-Fi, mobile data), and connection quality
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see Section 8 for details)

2.6 Customer Support Communications

When you contact our customer support team, we collect:

• Support Ticket Information: Inquiry details, correspondence via email or live chat, attachments, screenshots, and resolution notes
• Feedback and Surveys: Responses to customer satisfaction surveys, feedback forms, and product improvement suggestions

3. How We Use Your Personal Data

olx23 processes your personal information for the following purposes:

3.1 Account Management and Service Provision

• Create, maintain, and authenticate your olx23 account
• Process deposits, withdrawals, and financial transactions
• Provide access to games, betting markets, and platform features
• Calculate odds, settle bets, and distribute winnings
• Award bonuses, process promotions, and manage loyalty rewards

3.2 Regulatory Compliance and Legal Obligations

• Verify your identity and age to prevent underage gambling (21+ requirement)
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detect, prevent, and investigate fraud, money laundering, collusion, and prohibited activities
• Respond to legal requests, court orders, and regulatory inquiries
• Maintain records required by gaming licenses and Indonesian law

3.3 Platform Security and Fraud Prevention

• Monitor for suspicious account activity, unauthorized access attempts, and security threats
• Detect and prevent bonus abuse, multi-accounting, and use of automated betting tools (bots)
• Enforce our Terms & Conditions and platform usage policies
• Protect olx23, our users, and third-party service providers from fraud and abuse

3.4 Customer Support and Communication

• Respond to your inquiries, support requests, and complaints
• Send transactional notifications (deposit confirmations, withdrawal updates, bet settlements)
• Provide account-related alerts (password changes, KYC verification status, login from new device)
• Send service announcements, maintenance notices, and policy updates

3.5 Responsible Gaming and Player Protection

• Monitor gaming behavior for signs of problem gambling
• Enforce deposit limits, session timers, and self-exclusion requests
• Provide access to responsible gaming tools and support resources
• Comply with our commitment to promote safe and responsible gambling practices (see our Responsible Gaming page)

3.6 Platform Improvement and Analytics

• Analyze user behavior, preferences, and trends to improve olx23 services
• Test new features, games, and platform enhancements
• Conduct research and statistical analysis to optimize user experience
• Personalize game recommendations, promotions, and content based on your preferences (you can opt out of personalization)

3.7 Marketing and Promotional Communications (with Consent)

• Send promotional emails about new games, bonuses, and special offers (you can opt out at any time)
• Display personalized advertisements on the olx23 platform based on your gaming preferences
• Conduct promotional campaigns, tournaments, and loyalty programs

Note: You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or adjusting your communication preferences in your account settings.

4. Data Sharing and Disclosure

olx23 does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf:

• Payment Processors: Banks, e-wallet providers, and payment gateways (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) to process deposits and withdrawals
• Game Providers: Software studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PGSoft) to deliver games and validate results
• Identity Verification Services: KYC/AML compliance vendors to verify your identity and age
• Cloud Hosting Providers: Servers and data storage infrastructure providers to host the olx23 platform
• Customer Support Tools: Live chat software and ticketing systems to provide customer service

All third-party service providers are contractually obligated to protect your data and use it only for the purposes specified by olx23.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulators, law enforcement, or courts when required by law or to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Enforce our Terms & Conditions and protect our legal rights
• Prevent fraud, money laundering, or other illegal activities
• Protect the safety, security, or property of olx23, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Privacy Policy.

4.4 With Your Consent

We may share your personal information with other parties when you provide explicit consent, such as when participating in third-party promotions or tournaments.

5. Data Security Measures

olx23 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and olx23 servers is encrypted using 256-bit SSL/TLS encryption (the same standard used by major banks)
• Secure Data Storage: Personal information is stored on secure servers with restricted access, encrypted at rest, and protected by firewalls
• Access Controls: Only authorized olx23 personnel with a legitimate business need can access personal data, and all access is logged and monitored
• Two-Factor Authentication (2FA): Optional 2FA is available to add an extra layer of security to your account
• Regular Security Audits: Independent security experts conduct regular penetration testing and vulnerability assessments of the olx23 platform
• Employee Training: All olx23 employees receive training on data protection, privacy, and security best practices

While we implement robust security measures, no system is completely secure. If you suspect unauthorized access to your account, change your password immediately and contact our support team at [email protected].

6. Data Retention

olx23 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your active account plus 5 years after account closure, as required by gaming regulations and anti-money laundering laws
• Transaction Records: Financial transaction data is retained for 7 years to comply with tax and accounting regulations
• KYC Documents: Identity verification documents are retained for 5 years after account closure to comply with AML regulations
• Marketing Consent: If you opt out of marketing communications, your email address is retained on a suppression list to ensure you do not receive future marketing emails

After the retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you.

7. Your Privacy Rights

As a user of olx23, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you by contacting [email protected]
• Right to Rectification: You can update or correct inaccurate personal information through your account settings or by contacting customer support
• Right to Erasure: You can request deletion of your personal information, subject to legal retention requirements (e.g., we must retain transaction records for 7 years for regulatory compliance)
• Right to Restrict Processing: You can request that we limit how we use your personal information in certain circumstances
• Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format
• Right to Object: You can object to processing of your personal information for direct marketing purposes or based on legitimate interests
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw consent at any time (this will not affect the lawfulness of processing before withdrawal)

To exercise any of these rights, contact us at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days. You will need to verify your identity before we process your request.

8. Cookies and Tracking Technologies

olx23 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary for the platform to function (e.g., session management, authentication, security). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with olx23 (e.g., page views, navigation paths) to improve platform performance
• Functional Cookies: Remember your preferences (e.g., language, currency, favorite games) to personalize your experience
• Advertising Cookies: Track your activity to display relevant promotions and measure advertising effectiveness

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. For more information about cookies and how to control them, visit your browser's help documentation.

9. Third-Party Services and Links

The olx23 platform may contain links to third-party websites, game providers, or payment processors. This Privacy Policy applies only to olx23. We are not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party sites you visit. olx23 does not control and is not liable for the data collection or use practices of third parties.

10. Children's Privacy (21+ Only)

olx23 is strictly prohibited for use by anyone under 21 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and permanently close the account. Parents or guardians who believe their child has provided personal information to olx23 should contact us immediately at [email protected]. We recommend parents use parental control software to restrict minors' access to gambling websites.

11. Changes to This Privacy Policy

olx23 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The "Last Updated" date at the top of this document indicates when the policy was last revised. We will notify you of material changes by posting a prominent notice on the olx23 website or sending an email to your registered email address. Your continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or olx23's data practices, please contact us:

• Email: [email protected] (available 24/7)
• Subject Line for Privacy Inquiries: "Privacy Policy Question" or "Privacy Rights Request"
• Live Chat: Available 24/7 through the olx23 platform
• Response Time: We aim to respond to all privacy inquiries within 48 hours, and formal data rights requests within 30 days

For matters related to responsible gaming, account security, or self-exclusion, please also visit our Responsible Gaming page or Terms & Conditions page.